Privacy Policy

At Delta Solution, we are committed to protecting and respecting your privacy in accordance
with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act
2018.

Who we are

Delta Solution (operating as DELTA SOLUTION BR/PT LTD, Company No: 16114190) is the ‘Data Controller’ for your personal information.

• Location: 24 Broadway Ave, Croydon, CR0 2LP, UK.
• Phone: +44 7356 132558.
• Email: hello@delta-solution.co.uk.
• Data Protection Representative: Privacy Manager (contactable via the email above).

What Information We Collect

We collect personal data through our website to provide our relocation, removal, and
logistics services:
● The Contact Form: Name, Email Address, Phone Number, “Moving From” location,
“Moving To” location, Preferred Move Date, and Message Content or Special
Requirements.
● Quote and Planning Data: To provide accurate, bespoke quotes, we collect
inventory details, floor levels, and property access information.
● Service Specifics: Information regarding specific logistical needs, such as school
run coordination for parents or instructions for key pickups from estate agents.
● Technical Data (Cookies & Analytics): We use Google Analytics 4 (GA4) to
automatically collect your anonymised IP address, browser type, device type, and
how you interact with our website.
● Children’s Data: Our website is not intended for children under 13; we do not
knowingly collect data from children.

Why We Collect This Data (Lawful Basis)

Under UK GDPR, we process your data under the following legal bases:
● Contractual Necessity: We process your data to respond to enquiries, provide
personalised quotes, or fulfil relocation and logistics service bookings made via our
website. Note: Where we need to collect personal data under the terms of a contract
we have with you, and you fail to provide that data when requested, we may not be
able to perform the services (such as providing a quote or executing a move).
● Consent: When you opt-in to marketing updates, referral schemes, or specific
coordination services like school runs, you provide explicit, granular consent for us to
contact you via Email or SMS. You can withdraw this at any time.
● Legitimate Interests: To improve our website performance, ensure security, and
analyse traffic.

How We Use, Store, and Secure Your Data

Usage: We use your details to provide accurate relocation quotes, solve logistical
problems (such as furniture access through narrow entries), and coordinate moves
that are “one step ahead” to ensure a stress-free experience. We do not use your
personal data for automated decision-making or profiling.
● Security & Storage: Data is stored on secure, encrypted servers and password-
protected business systems. We have put in place appropriate technical and
organisational measures to prevent your personal data from being accidentally lost,
used, or accessed in an unauthorised way.
● International Transfers: Some of our service providers (e.g., Google or email
platforms) may process data outside the UK/EEA. We ensure your data is protected
by Standard Contractual Clauses (SCCs) or the UK Extension to the Data Privacy
Framework.
● Retention: Marketing data is held until you ‘Unsubscribe’. Enquiry data is typically
held for 2 years to assist with future customer service. Financial records are held for
6 years as required by UK law.

Sharing Your Information

We do not sell or rent your personal information. Data is only shared with trusted service
providers (web hosts, Google Analytics, email platforms), third-party logistics partners if
strictly required for your move, or legal bodies if required by law.

Your Rights

You have the right to: Access, Rectification, Erasure, Withdrawal of Consent, Restriction of
Processing, Data Portability, and the right to Object to processing based on Legitimate
Interests.

Complaints Procedure

If you have a concern about how we handle your data, please contact us at hello@delta-
solution.co.uk so we can resolve it. You also have the right to lodge a formal complaint with
the UK’s data protection authority:

Information Commissioner’s Office (ICO)

● Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
● Website: ico.org.uk